Can you give me a precise estimate by e-mail or over the phone?	What is your warranty policy?	What are your hours and can I watch you while you fix my guitar?	How do I ship my instrument to you?
Do you sell "Brand X" pickups and can you get me a deal on them?	Can you fix my &%$#@ guitar without charging me a *@#%$ arm and a leg?	I am attempting a repair myself. Can I call or e-mail you for advice?	Can you paint a Pink Floyd album cover on my guitar?
Are there repairs you don't do yourself?	Do you work only on guitars?	My guitar cost $200 new and it needs new frets. Is it worth repairing?	Why aren't there pictures of tools and repairs in progress on your site?

Q. Can you give me a precise estimate by e-mail or over the phone? A. Absolutely...not! It is impossible to determine, without seeing the instrument, what the repair is going to entail. Expect no more than a ballpark estimate and expect it to be on the high side, although in many instances the actual price turns out to be lower. Q. What is your warranty policy? A. There is a warranty period of 90 days, subject to a few conditions. Q. What are your hours and can I watch you while you fix my guitar? A. I have no regular shop hours and you probably don't want to see how some repairs are done. It can get ugly! I work by appointment and you can leave me a voice mail or send an e-mail if I'm not available to talk. Q. How do I ship my instrument to you? A. You will be responsible for shipping your instrument, and you might want to read more about how to ship it safely, particularly if it is valuable. I also encourage you to ask at your local music store for help if you need a guitar box or any help with shipping. Q. Do you sell "Brand X" pickups and can you get me a deal on them? A. No and no. I'm not a music store and though I usually can find the parts requested for a repair or modification, don't expect deep, deep discounts on parts. I will install provided parts, provided that they're the right parts for the job. Q. Can you fix my &%$#@ guitar without charging me a *@#%$ arm and a leg? A. I reserve the right not to deal with rude, insolent individuals. If you can't say anything nice, don't say anything at all (and don't forget to take your guitar on the way out!). Q. I am attempting a repair myself. Can I call or e-mail you for advice? A. Sure. I'll help if I can but be careful of any repair you attempt to do. "Don't try this at home" applies to many aspects of instrument repair. Q. Can you paint a Pink Floyd album cover on my guitar? A. No, but I can refer you to someone who can. I do a limited amount of finishing work and there are people out there a lot better with an airbrush than me. (And in case you're wondering, an airbrush isn't what you use to paint an air guitar.) Q. Are there repairs you don't do yourself? A. If I can't or don't have time to do the work, I may refer you to the manufacturer for certain repairs. In some cases, factory documentation of a modification or repair can make a difference if you ever sell the instrument. Q. Do you work only on guitars? A. No, I repair many kinds of legitimate stringed instruments and banjos, too! Call or e-mail me for particulars. Q. My guitar cost $200 new and it needs new frets. Is it worth repairing? A. If the instrument is worth less than the cost of the repair, think long and hard about it. If you've modified it with better pickups, hardware, etc., however, it is probably worth it. There are a lot of cheaper guitars out there that can be modified into good "player" instruments. Q. Why aren't there pictures of tools and repairs in progress on your site? A. Because there are a ton of those out there on the web to see and I don't have the time for it. I mean, like, it's Tuesday night and I've gotta go watch "Buffy The Vampire Slayer"!

WARRANTY All repairs will have a warranty period of 90 days from the date on the Guitar E.R. invoice. The customer is responsible for bringing to my attention any defect within the stated 90-day period. I will not be liable for any special, indirect, incidental, or consequential damages, including without limitation, lost revenues or lost profits, during the duration of any repair or during any period of time in which any incidental claims are made under this "implied" warranty. Any parts or other products are sold "as is" and shall be subject to any available warranty from the manufacturer and/or distributor of said goods, for which I assume no liability. This warranty does not cover damage resulting from accident, abuse, negligence, other repairs/alterations, fire, theft, acts of God, or acts of dogs.